['Privacy Policy\n\nIntroduction \nAt Britannia Cleaners Ltd, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard personal information when you interact with our online platform, use our dry cleaning and laundry services, or otherwise engage with our business.\n\nInformation We Collect \nWe may collect and process the following types of personal information: \n- Contact details such as your name, address, telephone number, and email address. \n- Details of the services you request or purchase, including information about your garments and laundry preferences. \n- Payment information necessary to process transactions securely (handled in compliance with applicable financial regulations). \n- Information related to your interactions with our customer service and support. \n- Any other information you provide to us voluntarily during service provision or communication.\n\nHow We Use Your Information \nPersonal data collected is used exclusively for the following purposes: \n- To provide and manage our dry cleaning, laundry, and related services. \n- To communicate with you about your orders, deliveries, and service updates. \n- To respond to your inquiries and provide customer support. \n- To comply with legal and regulatory requirements. \n- To improve and personalise our services and our online platform. \n- To inform you about changes to our policies or services.\n\nLegal Basis for Processing \nWe process personal data in accordance with applicable data protection laws, including the GDPR. Our lawful bases for processing include: \n- Performance of a contract to which you are a party. \n- Compliance with legal obligations. \n- Legitimate interests pursued by Britannia Cleaners Ltd, provided this does not override your rights and freedoms. \n- Your consent where applicable.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as payment processors or IT support, under strict confidentiality agreements. We may also disclose your information if required by law or to protect our legitimate interests.\n\nData Retention \nWe retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymise it.\n\nYour Rights \nUnder data protection laws, you have a number of rights regarding your personal data, including: \n- The right to access the personal information we hold about you. \n- The right to request correction of inaccurate data. \n- The right to request deletion of your data, subject to certain conditions. \n- The right to restrict or object to certain types of processing. \n- The right to data portability where applicable. \n- The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. \nTo exercise your rights, please contact us at our physical address.\n\nSecurity \nWe implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our staff are trained to handle personal information securely and confidentially.\n\nCookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance your user experience. These tools help us understand website usage and improve our services. You have the option to manage or disable cookies through your browser settings, but this may affect your ability to fully use our platform.\n\nChildren’s Privacy \nOur services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to delete that information.\n\nChanges to This Privacy Policy \nWe may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this document periodically to stay informed about how we protect your information.\n\nContact Information \nIf you have any questions or concerns regarding this privacy policy or our data handling practices, please contact us at: \nBritannia Cleaners Ltd \n48 Kingsway \nCovent Garden, London \nGreater London, WC2B 6EX \nUnited Kingdom\n\nThank you for trusting Britannia Cleaners Ltd with your personal information. We value your privacy and take our responsibility seriously.', 0.0014796, 'gpt-4.1-mini']