Terms and Conditions

Welcome to Britannia Cleaners Ltd. By accessing or using our dry cleaning and laundry services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Services Provided

Britannia Cleaners Ltd offers a range of dry cleaning and laundry services including:

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• Garment dry cleaning
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• Stain removal
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• Clothing repairs
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• Carpet and upholstery cleaning
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• Express laundry
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• Wedding dress preservation
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2. Service Terms and Conditions

2.1 Garment Handling

We take utmost care in handling garments, however Britannia Cleaners Ltd cannot be held responsible for any damage arising from pre-existing conditions such as weak fabrics, worn or torn items, or hidden defects.

2.2 Stain Removal

While we use professional stain removal techniques, some stains may be permanent. We do not guarantee complete removal of all stains.

2.3 Clothing Repairs

Repairs are carried out with reasonable skill and care. We are not liable for repair results if repairs were requested by the customer on garments with significant damage.

2.4 Carpet and Upholstery Cleaning

Due to the nature of fabrics and materials, variations in color or texture may occur. Britannia Cleaners Ltd does not accept liability for such variations.

2.5 Wedding Dress Preservation

Wedding dresses are treated with professional care. Customers should inspect dresses upon collection and report any issues immediately.

3. Collection, Delivery, and Payment

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• Items must be collected or delivered at agreed times. Delays or non-collection may incur storage fees.
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• Payment is due upon collection or delivery of items unless otherwise agreed in writing.
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• We accept the payment methods specified at the time of service booking.
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4. Liability

Britannia Cleaners Ltd’s liability for loss or damage to goods, whether in storage or transit, shall not exceed the charge paid for the particular item or service, except in cases of negligence proven by the customer.

5. Customer Obligations

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• Customers must declare any special instructions, treatment requirements, or concerns at the time of drop-off.
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• Do not submit items with valuable contents in pockets or unsecured fastenings.
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• Customers are responsible for removing all personal and non-garment items before service.
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6. Data Protection

We respect your privacy and handle any personal information in accordance with applicable data protection laws. Physical address information is maintained for service and communication purposes only.

7. Changes to Terms

Britannia Cleaners Ltd reserves the right to modify these terms and conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

8. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.